Will you charge me to return a product?

Will you charge me to return a product?

If you order a product from us and Customer Service approves it for a return that was the result of a warehouse error, you will not get charged any shipping fees and Customer Service will provide you with a prepaid return label (If available for your country) to send your product back.

We will deduct our (return) shipping fee and shipping insurance* fee from your refund after your return is received back by our warehouses, as follows:

1) Your order has already shipped out but you simply changed your mind and would like to send it back.

2) You received your item and cannot use it for a reason that is beyond our control, and you would like to return it for a refund.

3) Returns received by us without a proper shipping label or via ‘Return to Sender’ are subject to a 10% restocking fee

4) Returns received by us due to an invalid address selected by the customer during checkout are subject to a 5% restocking fee.

5) Products shipped outside European Union are charged 3% restocking fee (shipping costs are non refundable). We will not refund any extra costs made at your side as taxes, importing costs, return shipping, etc.