How fast will my order be delivered?

In today’s busy world, we all want our orders delivered as fast as possible. Competing with Amazon’s multi billion-dollar shipping capabilities is next to impossible. Having said that, we have worked hard on our logistics and fulfillment infrastructure to get your merchandise delivered fast.

Delivery time

We ship from a strategically located warehouse close to Amsterdam. Even though our standard shipping method is 2-5 days, generally speaking, 10% of our orders arrive next day, 30% by the 2nd day, and 40% by the 3rd day. In certain cases, an order may take longer than 5 days to arrive, however, this happens to only a small percentage of orders

Shipping Outside the EU (Customs)

A “clearance delay” is the term used when packages or shipments are held at customs. The customs process can be confusing and frustrating. Even we are are very experienced in exporting it can sometimes wind up dealing with unavoidable mishaps. Some of these things are out of our control.

Holiday & weather delays

During big shopping holidays (Mother’s Day, Thanksgiving, Christmas, etc), delivery delays do happen and this is unfortunately out of our control. To make sure your order arrives on time during a holiday, plan for it to take a few extra days. Bad weather can also delay your shipment, so if you are aware of inclement conditions in your region, please plan accordingly.

Shipping Problems Investigation

We will open an investigation immediately as soon as there is a problem with the delivery of your order. How long an investigation will take depends on the shipping company and may vary. As soon as we received the outcome of the investigation we will either initiate a replacement or refund.