You can, within 14 (fourteen) days of receiving a product ordered from (“Site”) return any product that you are not completely happy with. We do not accept returns of products that are not in their original packaging or products that have been opened.

Once you decide to return any product you must not use it and must take good care of it whilst it remains in your possession. The Product must be returned to us undamaged and in the same state in which it was sold to you.

Please note that the product must also be returned with all accessories and in the double boxed packaging. Pack the product carefully with blank transparent tape only.

When we refuse to take it back you will get it returned.

Term View / right of withdrawal

If there is a consumer purchase, under the Act on Distance (Article 7: 5 BW), the consumer has the right (a part of) to return the goods within a period of 14 days without giving any reason. This period begins when the ordered goods are delivered. If the consumer after this period the goods delivered has not returned to Magna Hifi, the purchase is a fact. The consumer is obliged, before proceeding to return accordingly within the period of 14 days after delivery to notify in writing to Magna Hifi. The consumer must prove that the goods are returned on time, for example through a proof of postal delivery. Return of Goods must be in original packaging (including accessories and documentation) and in new condition. If the goods are used by consumers, encumbered or damaged in any way, Magna will not accept the return and and not proceed to refund. The right to terminate under this paragraph applies. With regard to what is stated in the preceding sentence, Magna Hifi ensure that within 30 days after receipt of the return, the purchase price. The refund of purchase includes all products returned to Magna Hifi; Shipping cost including “insurance cost” to the consumer are not refunded.
The return of the delivered goods is entirely at the risk and expense of the consumer. Magna Hifi keeps the right to write off used goods if they are no longer new to sell so that only a portion of the amount will be refunded.

The right of rescission, as described in the preceding paragraph relates only to the goods and will in no way relates to services. Services, where Magna Hifi only as an intermediary or agent, will the terms of such providers may apply.

If you purchased hardware and wish to return it please follow the instructions below:

  • The hardware must be returned in ‘as new’ unused condition. This includes all contents and packaging, which must not be damaged in anyway and no signs of usage.
  • Must be returned in its original packaging
  • Only transparent tape is allowed to seal the box again and ship it back. No stickers on the outside, put the address label on original place.
  • We recommend to pack the original box in wrapping paper or place it in a overlay box

The right of withdrawal does not apply to:

  • Used or demo products offered (including consignment sale)
  • Products or orders delivered in exchange of consignment buy or sale.
  • For Services, with the consent of the consumer, has begun for the period of three days
  • Products ordered with customization’s – non standard products or custom build products. (i.e HE series of Audio-GD or modifications)
  • Goods or services whose price depends on fluctuations in the financial market, which the supplier has no influence
  • Goods manufactured according to specifications of the consumer, such as customization, or clearly personalized character
  • For goods or services that can not be returned because of their nature, for example due hygiene or deteriorate or expire rapidly
  • Audio and video recordings and computer software which the consumer has broken the seal
  • Products shipped outside European Union due to export feeds, import taxes and VAT
  • The supply of newspapers and magazines; for gaming and lotteries

Appendix I: withdrawal form

(this form only complete and return when you want to withdraw from the contract) to Magna Hifi (per post or by email)


– I / We * part / share * hereby give notice that I / we * our agreement relating to the sale of the following products: [designation product] *

 the provision of the following digital content: [indicator digital content] *

 the provision of the following service: [service designation] *

revoke / withdraw *

– Ordered on * / received on * [date order with services or receipt with products]

– [Name of consumer (s)]

– [Address of consumer (s)]

– [Signature of consumer (s)] (only if this form is submitted on paper

* Delete whichever is not applicable or fill in as appropriate.