Return Policy

Spending money on something you have never touched or experienced yourself can be intimidating, we fully understand this. We strongly believe in the quality of our products and expect a great sound improvement in your audio system. But we also know in audio it sometimes just doesn’t work out for whatever reason. Therefore we give you a 14 days try out period for our products. We think this 14 day try-out period offers a mutual benefit, we get the chance to prove the quality of our products and you get the chance to buy a product that is the answer to your specific needs.

Term View / right of withdrawal

If there is a consumer purchase, under the Act on Distance (Article 7: 5 BW), the consumer has the right (a part of) to return the goods within a period of 14 days without giving any reason. The 14 days return policy is valid for all countries part of the European Union This period begins when the ordered goods are delivered. If the consumer after this period the goods delivered has not returned to Magna Hifi, the purchase is a fact. The consumer is obliged, before proceeding to return accordingly within the period of 14 days after delivery to notify in writing to Magna Hifi. The consumer must prove that the goods are returned on time, for example through a proof of postal delivery.

The right to terminate under this paragraph applies. With regard to what is stated in the preceding sentence, Magna Hifi ensure that within 30 days after receipt of the return is completed. 

If you purchased hardware and wish to return it you should take into account the following

  • All items, accessories and other contents must be included in original packaging.
  • Original packaging must be used including inner boxes and overlay boxes.
  • No stickers or tape are allowed on the boxes product boxes.
  • Only transparent tape is allowed to seal the overlay box.  Put the address label on top of the old shipping label (or remove the original labels).

The product needs to be returned in the original packing with all accessories and paper work. After we have received the returned product, we will check it for any damages or missing accessories. If we find damages or missing accessories, we will need to make an appropriate deduction on the impending refund, this will always be communicated with you before we make the final refund. We will not refund any extra costs made at your side as taxes, importing costs, return shipping, etc.

The right of withdrawal does not apply to:

  • Contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
  • Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded
  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery
  • Contracts for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery
  • Contracts for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the entrepreneur has no influence
  • Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery
  • Contracts for the delivery of Newspapers, magazines or illustrated magazines with the exception of subscription contracts”

withdrawal form

I have understood all of the above and would like to proceed with the return