Return Policy

You can, within 14 (fourteen) days of receiving a product ordered from (“Site”), return your purchase. We do not accept returns of products that are not in their original packaging or if the product itself has been opened.
Once you decide to return any product you must not use it and must take good care of it whilst it remains in your possession. The Product must be returned to us undamaged and in the same state in which it was sold to you. 

Term View / right of withdrawal

If there is a consumer purchase, under the Act on Distance (Article 7: 5 BW), the consumer has the right (a part of) to return the goods within a period of 14 days without giving any reason. This period begins when the ordered goods are delivered. If the consumer after this period the goods delivered has not returned to Magna Hifi, the purchase is a fact. The consumer is obliged, before proceeding to return accordingly within the period of 14 days after delivery to notify in writing to Magna Hifi. The consumer must prove that the goods are returned on time, for example through a proof of postal delivery. Return of Goods must be in original packaging (including accessories and documentation) and in new condition. If the goods are used by consumers, encumbered or damaged in any way, Magna will not accept the return and not proceed to refund.

The right to terminate under this paragraph applies. With regard to what is stated in the preceding sentence, Magna Hifi ensure that within 30 days after receipt of the return is completed. The refund of purchase includes all products returned to Magna Hifi; Shipping insurance costs to the consumer may not be refunded.

The return of the delivered goods is entirely at the risk and expense of the consumer. Returned goods and accessories will be visually inspected, tested and repacked. A representative fee will be subtracted from the refund. Magna Hifi keeps the right to write off used goods if they are no longer new to sell so that only a portion of the amount will be refunded.
The right of rescission, as described in the preceding paragraph relates only to the goods and will in no way relates to services. Services, where Magna Hifi only acts as an intermediary or agent, will the terms of such providers may not apply.

If you purchased hardware and wish to return it you should take into account the following

  • The hardware must be returned in ‘as new’ unused condition. This includes all contents and packaging, which must not be damaged in anyway and no signs of usage.
  • Products must be returned in its original undamaged packaging. No stickers or tape are allowed on the outside.
  • We ship every product in an overlay box. Product must be returned in an overlay box.
  • Only transparent tape is allowed to seal the overlay box.  No stickers on the outside, put the address label on original place.

Returns costs a lot of money. The shipping costs both ways, transport insurance, checking the unit upon return. Repacking, cleaning and testing. Last but not least: environmental damage. These involves significant time and money. 

The right of withdrawal does not apply to:

• Used or demo products offered (including consignment sales)
• Products or orders delivered in exchange of consignment buy or sale.
• For Services, with the consent of the consumer, has begun.
• Products ordered with customisations – non standard products or custom build products.
• Goods or services whose price depends on fluctuations in the financial market, which the supplier has no influence
• Goods manufactured according to specifications of the consumer, such as customization, or clearly personalized character
• For goods or services that can not be returned because of their nature, for example due hygiene or deteriorate or expire rapidly
• Audio and video recordings and computer software which the consumer has broken the seal
• Products shipped outside European Union. Consumers outside EU accept loss of VAT and accept re-import costs.

withdrawal form

I have understood all of the above and would like to proceed with the return