Instructions Remote Support

Inviting someone for AnyDesk remote support is a straightforward process. Here are the steps you can follow:

1. Download and Install AnyDesk:

  • If you haven’t already, download and install the AnyDesk application on your computer. You can find the official AnyDesk website and download the software from there.

2. Launch AnyDesk:

  • After installation, launch the AnyDesk application. You will see the AnyDesk main window with your unique AnyDesk address (a series of numbers) displayed.

3. Share Your AnyDesk Address:

  • Communicate your AnyDesk address via the “invite” button to the person who will be providing remote support. They will need this unique address to connect to your computer.

4. Grant Permissions:

  • When the support person initiates a remote support session and enters your AnyDesk address, you will receive a prompt on your screen asking for permission to allow the connection. Make sure to grant the necessary permissions for the support person to access your computer.

5. Session Control:

  • Once the connection is established, the support person will be able to view and control your desktop. They can diagnose issues, make changes, and provide assistance as needed.

6. End the Session:

  • At any point during the remote support session, you have the control to end the connection. You can do this by clicking the red “X” button in the AnyDesk toolbar or closing the AnyDesk application.

7. Stay Aware and Secure:

  • Always ensure you are inviting someone you trust for remote support. Avoid giving access to unknown or suspicious individuals. AnyDesk is secure, but it’s crucial to be cautious about the people you allow to access your computer remotely.

Remember, while AnyDesk is user-friendly, it’s essential to prioritize your online security. Only share your AnyDesk address with authorized and trusted individuals.